Business Analyst – Online Servicing (George Western Cape, On-site) needed at Badger Holdings Ltd

Full Time Research / Data Analysis

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Job title : Business Analyst – Online Servicing (George Western Cape, On-site)

Job Location : Western Cape, Cape Town

Deadline : June 06, 2025

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What You’ll Be Doing

Data Analysis & Insights

  • Identify and track KPIs that define online service success.
  • Deliver sharp, strategic insights and performance reports to key stakeholders.

Query Handling & Optimisation

  • Deep-dive into digital query handling.
  • Pinpoint gaps, test improvements, and team up with client care to reduce queries in the call center.

Digital Strategy Alignment

  • Shape data-driven digital service strategies.
  • Align customer experiences with commercial goals and keep us ahead of emerging digital trends.

Project Leadership

  • Lead impactful digital initiatives from idea to launch.
  • Work cross-functionally to ensure goals are met on time and on point.

 Customer Journey Innovation

  • Collaborate to create smooth, engaging online experiences at every step of the customer journey.

Tech & Innovation Integration

  • Evaluate and implement new tools to keep us agile, efficient, and customer-focused.

What You Bring

Education:

  • A Bachelor’s degree in Business, Information Systems, or related fields.

Experience:

  • 3+ years in a Business Analyst role focused on digital sales, e-commerce, or online strategy.
  • Proven ability to turn data into growth-driving insights.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Research / Data Analysis  jobs
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