Business Analyst (Sales and Distribution) | Vector Logistics

Job Purpose

• To work in conjunction with the Business to identify, design and specify applications solutions that meet the Business requirements and achieve the Business benefit; and to facilitate the implementation of identified solutions utilizing recognized project management methodologies.

Key Responsibilities

SAP End-User Support

• Assist end users to resolve SAP (Sales & Distribution) related issues across the Vector Business.
• Resolve calls logged on service management system within agreed SLA.
• Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues related to the Sales and Distribution (S&D) module.
• Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new System functionality.
• Create and maintain user training manuals and e-learning material in conjunction with the business (super users) and learning team.
• Conduct user assessments with the business users following training or as required.
• Analyze reports on user knowledge and skills gaps provided by the learning
• team to identify training needs.
• Work in conjunction with the learning department to roll out ongoing end user training as required.

System Opportunity Identification

• Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within S&D.
• Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager.

Application Development, Enhancement and Implementation

• Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements for S&D.
• Review and analyze technical specification documents prior to sign off by the Applications Manager and handover to developer(s).
• Execute on small Business projects requiring IT systems implementation.
• Meet with relevant Business representatives to establish, understand and document detailed Business requirements to be met by the project.
• Compile and agree a scope definition document as well as functional specification document and ensure that full sign off is achieved prior to implementation.
• Assist with the calculation of the business case and return on investment with relevant Business users and stakeholders.
• Prepare the project plan by engaging all relevant parties.
• Plan for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure team and external software supplier(s).
• Compile and store project documentation (including business process flow charts, technical specifications, end user training material and project plans).
• Ensure constant communication with developers and full testing of the solution and identify and resolve problems or constraints prior to user acceptance testing.
• Work in conjunction and communicate with the Business to implement the system.
• Report on realization of the Business case and identified KPI’s.
• Provide post-implementation support to all end-users.

SAP User Profile Maintenance

• Communicate with authorizations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.
• Authorize user access for new and existing users via the User Authorization Request (UAR) workflow.
• Assist with resolving user profile audit queries.

System Auditing

• Conduct regular system compliance audits for the S&D module.
• Report on system non-compliance by users to the Applications Manager.
• Identify and highlight business risk to the Applications Manager as a result of non-compliance.
• Recommend compensating controls to the Applications Manager.

Reporting

• Develop appropriate reports for the SAP S&D module as requested by the Business.
• Maintain and proactively enhance reports.
• Run reports in the system as required by the Business.

Technical Expertise

• Provide ongoing advice and support on best practice to ensure continuous improvement within Business systems and applications.
• Develop specialist knowledge of the SAP S&D module, identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.

Teamwork and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritizing, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and client’s expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others utilizing available training opportunities.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.

KPI’s

• SAP S&D end user satisfaction rating.
• Efficacy of liaison between the Business and service provider(s).
• Achievement of project brief, deliverables and timelines.
• Achievement of continuous business improvement targets.
• SAP end user training coverage and impact on productivity.
• SAP user profiles alignment with roles.
• Resolution of system non-compliance.
• System audit coverage.

Key Relationships

Internal

• Management teams across Vector.
• Group IT.
• Operational managers across the Business.
• Audit team.
• Cross functional project teams.
• Technical teams.

External

• Supplier representatives and consultants.
• Auditors.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Degree in Information Technology / BCom.
• Minimum of 2-4 years’ experience within the relevant business function or information technology environment.
• Demonstrated success in managing projects relating to superior performance and continuous improvement.
• Valid Code EB drivers’ license.

Skills and Competencies

• Behavior Standards.
• Be brilliant at the basics.
• Face the brutal facts.
• Smash the silos.
• Lead with integrity, respect and energy.
• Be curious and challenge for change.
• Take accountability for results and people.

Knowledge

• Business principles.
• Business Process understanding.
• System analysis skills.
• Excellent end user knowledge in the SAP S&D module.
• Demonstrated business and system knowledge (preferably within the SAP SD module).

Skills

• Planning and organization.
• Negotiation.
• Project management.
• Advanced end user computer skills (MS Office, Project, Visio etc.).
• Verbal and written communication.
• Report writing.
• Interpersonal.
• Logical thinking.
• Innovative thinking.
• Problem solving.
• Critical thinking.
• Decision-making.
• Analytical and evaluative thinking.
• Market research.
• Forecasting.
• Ability to gather data and compile information.