What will you do?

• The role of the Business Analyst is to ensure the smooth and effective running the various systems, related processes, and integration points with other systems and applications. It will include the identification of gaps and opportunities and implement future solutions accordingly after analysing the industry trends. The role is also expected to participate in the IT strategy of SFP along with the architecture.  The role is also responsible to reduce and prevent any business risks associated with the use of system tools and applications by the intermediaries and to manage and facilitate the resolution of system issues, as well as driving any enhancements that are identified or suggested. The role will also manage and take ownership of allocated projects and tasks, as well as assigned resources. The role will also be responsible to: 
• Work with the various business units and the IT delivery teams to identify and define business requirements,
• Analyse & design new business processes and document these requirements and designs,
• Ensure a clear & complete understanding of the requirements,
• Quality management reviews throughout the SDLC to ensure requirements are fulfilled,
• Perform testing to ensure that business requirements have been met,
• Provide production incident support

What will make you successful in this role?

• To ensure the smooth and effective running of relevant intermediary (electronic) tools and applications. 
• To ensure the ease of use of relevant tools and applications, as utilised by the intermediary, thus enhancing the intermediary’s experience – as well as the end-user customer’s experience.
• To reduce and prevent any advice risk associated with the use of system tools and applications by the intermediaries, in relation to assigned portfolio.
• To manage and facilitate the resolution of system issues, as well as driving any enhancements that are identified/suggested – as per agreed upon portfolio and focus areas.
• Manage and take ownership of allocated projects/tasks, as well as assigned resources.

Qualification and experience  

• 3-year diploma or degree (IT focus)
• Business Analyst qualification
• Working knowledge of the SAFe Agile methodology will be an advantage
• Project management qualification will be an advantage
• At least 5 years business analyst experience in the financial services industry
• Experience in architecture will be advantageous 

Knowledge and skills  

• IT/Systems/Tools:
• MS: Office (Excel, Word, PP)
• SanPort
• SanFin
• Leads
• InterAct
• Oxford Risk Profiling

Business:

• Sound financial services industry knowledge/context
•  Knowledge of intermediary tools will be advantageous
• Process mapping, Product knowledge / Product life cycle knowledge 
• Sales advice processes/steps/standards/guidelines
• Sales tools, calculators, and aids
• Content management processes and guidelines
• Financial services compliance legislation/regulations (incl. FAIS, TCF, PPI etc.)