Responsible Care, Environment, Health & Safety

• (In accordance with Ashland EHS and Responsible Care policies)
• To follow all EHS policies and procedures
• To follow all environmental policies and procedures
• To report all accidents, incidents and near misses to their supervisor
• Promote Responsible Care principles
• Participate in training as required
• Participate in consultation on all EH&S related matters
• Maintain hygiene at all times

People

• (Outline the scope with which this position deals with people)
• This position requires cooperation and planning with business management, commercial, technical, financial & administration, and equipment as well as account managers and service technicians in the field to ensure that the needs of the business and customers are consistently met.
• The incumbent is expected to use his/her experience and industry knowledge to provide day to day leadership of the people working in West Africa on commercial and technical functional areas.

Communications

• (Expected communications that this role should undertake as part of the position)
• One on one inter-relationship and cooperation with all field staff.
• Minimum monthly reports, weekly telecons (Sales Meetings) as required with business managers
• Reports and documentation as required.

Specific Accountabilities

• (An in depth description of the exact tasks and responsibilities of this position. This may be broken down under sub-headings)
• Maintaining the highest safety standards to ensure there are no incidents or accidents in the working environment
• Targeting new business opportunities specifically in West Africa.
• Account retention by developing and maintaining ongoing relationships with Key Decision Makers and managing the required communication protocols at customer sites with the key people.
• Pursuing growth and developing new applications and opportunities on new and existing customers sites
• Managing existing accounts as allocated ensuring satisfaction and ongoing profitability by professional and effective account management processes and skills designed to deliver and exceed customer expectations and adding value
• Managing prospects effectively and making contacts within the allocated targets and markets.  Working with support groups to establish, maintain and prioritize an accurate and current prospect list.
• Providing professional on site service work to customers including water analysis and testing as required, ensuring water treatment programs are controlled according to design parameters and that performance criteria is strictly monitored and achieved
• Working with other team members and resource groups as necessary to ensure that customer deliverables are met and maintained

Person Specification

• (The specific and desirable criteria that the person holding this position ideally needs to fulfil e.g. skills, experience, qualifications etc)
• Should have technical/scientific/industry related tertiary qualifications
• Must be confident in working for long periods unsupervised
• Must be able to meet deadlines
• Must be an effective and confident communicator
• Must be able to sell and close business opportunities
• Must have 5 years Gold Mining or related industry experience
• Plus to have 5 years water or related industry experience
• Ideally bilingual with French and regional language proficiencies
• Must be fully computer literate, i.e. MS Word, Excel, PowerPoint, etc
• Should have experience and understanding of industrial processes
• Should have experience and understanding of industrial engineering processes relating to cooling and steam processes