About the role

• As a Business Support Administrator, you will play a crucial role in ensuring the seamless delivery of facilities management services in alignment with our Service Level Agreements (SLAs). You will support a range of business services, including switchboard/reception duties and handyman functions. Your responsibilities will also include liaising with service providers and clients to ensure the efficient provision of various services and products.

What you will bring

• Grade 12: A completed Grade 12 education or equivalent
• Skills: Computer Literacy: Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) to handle administrative tasks efficiently and effectively.
• Strong basic administration skills to manage records, schedules, and various office functions with accuracy.
• Excellent verbal and written communication skills to interact professionally with clients, colleagues, and service providers.
• Effective conflict management skills to address and resolve issues diplomatically and maintain a harmonious work environment.
• A solid understanding of basic facilities management functions and principles to support daily operations and service delivery.
• Familiarity with Human Resources principles and procedures to assist with personnel-related tasks and ensure compliance with HR policies.
• Understanding of client structure and policies to effectively liaise and align services with client expectations.
• Awareness of Occupational Health and Safety principles to promote a safe working environment and comply with relevant regulations.
• Awareness of service level agreements (SLAs) to ensure that all service provisions meet agreed-upon standards and expectations.
• Understanding of procurement policies and procedures to assist with the acquisition of goods and services in line with company protocols.

What you will be doing

• Facilities Management Support: Assist in delivering integrated facilities management solutions in accordance with the Service Level Agreement (SLA), ensuring all client requirements are met efficiently and effectively.
• Business Services Oversight: Manage and support key business services including switchboard/reception operations and handyman functions, ensuring smooth and professional service delivery.
• Client and Service Provider Liaison: Act as the primary point of contact between clients and service providers, coordinating services and addressing any issues to ensure high levels of client satisfaction.
• Administrative Support: Complete tasks and assignments as requested by the Operations Manager, Business Support Coordinator, and client Facilities Manager. This includes managing schedules, coordinating activities, and ensuring all administrative functions are performed to a high standard.
• Issue Resolution: Proactively identify and resolve any issues or discrepancies in service delivery, working closely with relevant stakeholders to implement effective solutions.
• Reporting and Documentation: Maintain accurate records of service requests, incidents, and feedback. Generate reports as required to support operational and client management activities.