3 weeks ago
Job title : Business Support SME
Job Location : Western Cape,
Deadline : November 01, 2024
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Key Responsibilities
Operational Support:
- Support day-to-day business operations.
- Address and resolve operational Hiport queries promptly, ensuring minimal disruption to business processes.
- Investigate Hiport problems/bugs, log with SS&C and manage until a solution have been found.
- Collaborate with various departments to ensure operational processes align with company policies and regulatory requirements.
Process Improvement:
- Identify inefficiencies and areas for process enhancement within business support operations.
- Assist in the analysis, design, testing and implementation of process improvements to optimize workflow and reduce risks.
- Investigate, analyse, test and implement new Hiport Functionality.
- Coordinate/perform Hiport testing of bug fixes.
- Perform post-implementation review.
Stakeholder Engagement:
- Build and maintain strong relationships with internal stakeholders and external stakeholders.
- Serve as a liaison between the business support team and other departments, ensuring seamless communication and collaboration.
- Communicate key operational updates, changes, and process enhancements to relevant stakeholders.
- Work closely with cross-functional teams to implement new systems, tools, and technologies that streamline operational processes.
Training and Support:
- Conduct key operational updates, changes, and process enhancements via training to relevant stakeholders.
- Assist in developing training materials to enhance the team’s understanding of business support operations and procedures.
Project Participation:
- Contribute to projects related to system upgrades, new product implementations, and operational improvements.
- Collaborate with project managers to support the planning, testing, and implementation of changes within the business support function.
Requirements
Competencies
- Communication Skills: Ability to effectively convey (verbally and written) and exchange information, ideas, and feedback across various channels to ensure mutual understanding and collaboration.
- Problem-Solving & Analytical Skills: Ability to identify, analyse, and develop effective solutions for complex issues using critical thinking and derive meaningful insights.
- Decision-Making Skills: Makes rational, realistic, and sound decisions based on consideration of all the facts and alternatives available.
- Stakeholder Management: Ability to effectively manage relationships with internal and external stakeholders; communicates with influence and builds strong partnerships.
- Attention to Detail: Ensures the highest level of accuracy and quality data.
- Adaptability: Demonstrates flexibility in handling changing requirements and workloads.
- Time Management: Effectively manages time and prioritises tasks to meet deadlines.
- Client Focus: Prioritizes client needs and ensures high levels of client satisfaction.
- Process Improvement: Identifies and implements opportunities for enhancing operational efficiency and effectiveness.
- Risk Management: Ability to systematically identify, assess, and mitigate potential threats to ensure organisational resilience and strategic success.
Qualifications & Experience
- Bachelor’s degree in Finance, Business, Economics, or a related field.
- Minimum of 5-7 years of experience in business support, operations, or a related role within the investment industry.
- Extensive relevant working experience in Investment Administration environment.
- Hiportfolio working knowledge is essential.
- Proficient in MS Office suite.
How to Apply for this Offer
Interested and qualified candidates should apply using the Apply Now button below.
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