Job description

This is a summary of what the job involves to help you decide if you are a good fit.

We are looking for a General Assistant to join our team!

As a General Assistant, you will play a key role in ensuring our customers have a pleasant shopping experience. You will assist customers in locating items, answering questions, processing payments, and maintaining a clean and organized store environment. Your friendly and helpful attitude is essential in providing excellent customer service and promoting a positive image for our store.

What you’ll do

This is a list of tasks that you will be responsible for doing on your days at work.

• Share accurate information about products, help customers choose, and show how to use them
• Solve customer problems and make sure customers are happy with the service
• Greet customers, offer help, and answer questions with a positive and friendly attitude
• Tell customers about sales and special offers to make shopping better
• Ensure customer satisfaction through excellent service
• Handle cash and card payments, issue receipts, and process refunds and exchanges correctly
• Receive deliveries, organize products, and keep track of stock
• Put products on shelves neatly and make sure they are always available
• Quickly restock items that are sold out
• Properly dispose of store and storeroom waste and put it in the skip bin
• Assist with stock takes
• Follow safety, security, and environmental rules, policies, and procedures, including what to do in emergencies
• Cleaning of designated areas such as storeroom, kitchen etc.

Requirements

This is a list of things you will need in order to be considered for this role

• Matric
• English
• Clear criminal record

Preferences

Meeting the preferences would be a plus, but if you don’t, it won’t stop companies from considering you.

• South African candidates
• Experience: Team Member

Application Process

This is a list of things you will need to do when completing your application to this job.

Assessments required for application

• Potential Work Performance Assessment Battery

Questions required for application

• Do you have a valid National Senior Certificate (Matric certificate) or equivalent?
• Do you like working with people?
• What will your approach be to handle rude, unhappy or difficult customers?
• How do you handle working under pressure?
• Do you have access to reliable transport?
• Will you be able to bring a copy of your matric certificate to the interview?
• Do you like to focus on details?