Job Description

• Agent should be willing to work in a 24×7 environment including weekend working
• Must have excellent command over English Language
• Dedicated to High Quality experience for customers and delivering high CSAT
• Ability to identify stated and unstated customer needs, follow quality metrics
• Being a travel consultant and help customers with their booking needs
• Manage financial transactions and processing payments adhering to security and verification policies
• Providing recommendations to customers and adhering to multiple process needs
• Responding to customers inquiries on their travel- changes/cancelations of their bookings
• Knowledge of Travel products, basic geography
• Alert management of potential security issues or client complaints
• Resolve customer complaints and issues
• Consultative assistance to customer
• Adhere to timelines schedules

Qualifications

• GraduateGDS – Sabre