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Call Center Manager – Cape Town needed at Lexdan Select

Job title : Call Center Manager – Cape Town

Job Location : Western Cape, Cape Town

Deadline : April 08, 2024

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Lexdan Select is assisting a Financial Wellness company with their search for a Call Center Manager, based in Cape Town.

Functions:

  • Lead a team of Sales Agents and Team Leaders, providing guidance, support, and hands-on coaching
  • Develop a proper workforce plan where resources are allocated effectively to skills pools 
  • Develop and implement sales strategies aligned with the company’s goals, in order to drive revenue growth and market expansion
  • Design and execute training programs to enhance the sales team’s skills, product knowledge, and customer service abilities
  • Generate reports on sales performance and evaluations of agent / team productivity; to present to senior management

Requirements:

  • Bachelor’s degree
  • Minimum of 3 years experience in managing a sales team, preferably in a BPO environment
  • Experience with sales and call center reporting, as well as financial analysis
  • Highly motivational manager, who is energetic and passionate in guiding people

How to Apply for this Offer

Interested and qualified candidates should apply using the Apply Now button below.

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