Description
RESPONSIBILITIES INCLUDE:

• Facilitate day-to-day administrative request received from the external call centre.
• Communicate information to external call centres or external clients in a professional and timely manner.
• Perform all administrative duties, including the finalisation and actioning of requests such as additions, increases, reinstatements.
• Facilitate and schedule debit order deductions and changes
• Facilitate and checking that changes and corrections are done correctly on request from the call centre where other departments are involved.
• Provide voice recordings and feedback to complaints department where complaints are being lodged.
• Distribute non-payments and provisional lapse data to call centres on a monthly basis.
• Provide quotations as well as policy information on clients as per requests received.
• Resolve department day to day issues with clients, colleagues and 3rd parties.
• Keeping record of all voices on New business as well as administrative changes are being placed on the Secure FTP.
• Writing and collating input regarding administrative requests, problem areas, progress,production and quality feedback.
• Contribute to collaboration meetings with external call centres and report to the manager on the status per call centre in collaboration with Quality assurance clerk.
• Assist with ad hoc duties related to lead generation where an specific call centre are receiving leads.

Requirements

• Grade 12
• 1-2 Years relevant experience (Long term insurance experience will be an advantage)
• Call Centre background will be an added advantage.