Call Centre Agent 2 needed at City of Cape Town

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Job title : Call Centre Agent 2

Job Location : Western Cape, Cape Town

Deadline : January 03, 2025

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Requirements

  • Grade 12
  • Minimum of 2 years’ call centre or Customer Care

 Experience

  • Computer proficiency(MS office, Skype and SAP)
  • Literacy in SAP applications (C3, CICO, GIS, etc.)
  • Fully bilingual in at least 2 official languages of the Western Cape
  • Must be willing to work shifts

Key Performance Areas

  • Attend to all customer interactions in a consistent and accurate manner
  • Solve customer queries efficiently and appropriately
  • Resolve a minimum of 80% of customer complaints and queries.
  • Act as a buddy to new staff and transfer of knowledge
  • Efficient logging of calls via SAP
  • Build relationships with department within the City

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Customer Service  jobs