Call Centre Agent – Customer Service needed at WNS Global Services SA

Job Expired
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Job title : Call Centre Agent – Customer Service

Job Location : Western Cape, Cape Town

Deadline : July 13, 2024

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Job Description
Key Responsibilities Areas

Main purpose

  • The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.                                                                                                                       

Key responsibilities:

  • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
  • Identify and understand customer needs in order to provide a consistently high quality service
  • Effectively promote the client’s products and enhance customer experience and loyalty
  • Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
  • Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
  • Ensure action is taken to increase customer retention, loyalty and build a credible reputation
  • Operate customer related information systems to the required standard maintaining accurate and secure records
  • Understand and adhere to the company and department standards, policies and  procedures
  • Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
  • Customer service
  • Pro-active problem solving and decision-making skills
  • Goal orientated
  • High stress tolerance
  • Team work
  • Adapt to change quickly, in a fast-paced environment

Qualifications

Qualification

  • Matric/Grade 12

Experience Required

  • 6 to 12 month solid experience as a customer services advisor
  • Experience of working in a regulated environment

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • This job has expired!

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