Job title : Call Centre Agent – JHB
Job Location : Gauteng, Johannesburg
Deadline : July 28, 2024
Quick Recommended Links
Description
- Receive calls from customers / passengers;
- Deal with problems such as delays, cancellations etc.;
- Explain processes to customers and assisting them where necessary;
- Work in a team and longer than normal hours (shift work);
- Deal with confidential information; – Communicate with customers both verbally and in writing.
Requirements
- Grade 12;
- One (1) to four (4) years’ experience in a Call Centre Environment;
- Travel or relevant qualification will be an advantage;
- Excellent communication in English – speak, read and write;
- Solid computer literacy; – Excellent phone etiquette;
- No criminal or credit record;
- Able to work on weekends, public holidays and flexible hours as required;
- Own transport would be an advantage.
Personal Attributes:
- Punctual;
- Excellent understanding or experience of delivering great customer service to a customer;
- High degree of patience and assertiveness;
- Conflict resolution skills; – Immaculate time keeping;
- Trustworthy, professional and reliable, including dealing with confidential information;
- The ability to work well under pressure;
- Practice good time management and willingness to work longer than normal office hours;
- Remains focused in order to handle objections.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Customer Service jobs
Apply for job
Related Jobs
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Full Time Gauteng, Johannesburg Customer Service 1 year Matric
Full Time Centurion, Gauteng Customer Service None Matric
Full Time Gauteng, Johannesburg Customer Service 3 - 5 years National Certificate
Full Time Gauteng, Roodepoort Customer Service None Bachelors
Full Time Gauteng, Johannesburg Customer Service None None
Full Time Gauteng, Johannesburg Customer Service 4 years National Certificate
Full Time Gauteng, Johannesburg Customer Service None Bachelors
Full Time Gauteng, Johannesburg Customer Service 3 years Matric