Call Centre Agent needed at eThekwini Municipality

Key Responsibility Areas

• Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality.
• Provides relevant revenue related information on various services provided/ offered by the Municipality.
• Performs Administration functions to maintain a high standard of customer service.
• Processes all applicable administrative requirements for registration of new and/or existing Municipal customers.
• Processes all applicable administrative requirements for termination of existing municipal customers.
• Administrates all name change requests.
• Attends to all valuation roll changes and property registration enquiries.
• Contributes in policy changes and initiatives aimed at maintaining high standards and improving customer service.
• Adheres to contact centre culture and utilizes technology to ensure effective, efficient, and prompt customer service.
• Assists consumers to register / create profiles on the eServices.

Essential Requirements

• Grade 12 (NQF Level 4) or equivalent.
• 2 Years relevant experience.
• Computer Literacy.

Preferred Requirements

• Grade 12 (NQF Level 4) and an Administrative certificate.
• 3 years relevant experience