Job Expired
Call Centre Sales Manager – JHB needed at Fidelity Services Group
Gauteng, Johannesburg Full Time Sales / Retail / Business Development
Job title : Call Centre Sales Manager – JHB
Job Location : Gauteng, Johannesburg
Deadline : May 03, 2024
Quick Recommended Links
Minimum Qualifications and Experience:
- Grade 12
- Tertiary qualification or Internal leadership qualification
- Relevant experience, and proven track record, in Contact Centre with specific focus on Sales and Client Retention
- Computer literacy (MS office suite)
- Advanced excel, Word, Teams, Qlik, PowerPoint skills
- Code 08 Drivers Licence
Main Duties:
- Manage Reconnection and Relocation Appointment requirements
- Manage Inbound sales and all incoming lead channels
- Manage Technical service escalations and dispatching
- Manage adhoc outbound projects and outbound sales
- Manage staffing and labour related KPI’s
- Manage Client Attrition
- Ensure compliance to all SOP procedures
- Compile the summary of all daily, weekly, and monthly reports
- Attend meetings when required and present reporting when needed in meetings
- Ensure all internal and external reporting
- Manage client enquiries and complaints
- Ensure that all staff are trained to required standards
- Ensure that company code of conduct is adhered to
- Drive Customer service excellence
- Interviewing potential candidates for employment with Supervisors on vacant Level 1 and 2 roles
- Work with other leadership Nationally to implement best practice always
- Monitoring /Coaching/Assisting staff
- Manage incoming calls and email answer time service level
Behavioural Competencies:
- Ethical Practice
- Leadership & Navigation
- Business Acumen
- Relationship Management
- Consultation
- Critical Evaluation
- Expert presentation skills
- Administrative
- Advanced communication
- Decision making
- Professionalism
- Project management
- Driven
- Change management
- Passion
- Interpersonal / Computer literate
- Numerate
- Innovative
- Strategic thinking
- Ability to implement and measure
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- This job has expired!
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