Call Centre Team Leader needed at MiWay Insurance Limited

Gauteng, Johannesburg Full Time Customer Service

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Job title : Call Centre Team Leader

Job Location : Gauteng, Johannesburg

Deadline : January 19, 2025

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What will you do?

  • Manages individuals within a team e.g. call centre agents / consultants within the communication centre. Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems. Mentors team and gives constant real-time support in terms of query resolution.

What will make you successful in this role?

Qualification and Experience

  • Diploma with 2 to 3 years experience or Grade 12 with 4 to 5 years related experience.

Knowledge and Skills

  • Drive leads and service targets
  • Coaching, quality and compliance
  • Reporting and communication
  • Management of employees

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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