Position Purpose

• Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes). Personalised
• clinical servicing through the Omni channel experience focusing on the overall care quality of interaction between our customers and the brand.
• Provide holistic care that is personalised and accessible, managing the care journey end to end.
• Commit to our service care charter striving to continuously make a positive difference.

Experience

• 2 years Managed Healthcare Operations experience
• 3 years Clinical experience

Qualifications

• Physio or Occupational Therapist qualification

Accountabilities

• Client service delivery and quality:
• Follow procedures and cooperate with peers and leader for best possible service delivery
• Compliance and Risk Management:
• Defined legal, statutory and regulatory compliance is maintained at the required standards
• Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary
• Financial Management:
• Contribute to cost savings within the department to assist with financial goals and targets
• Operating Model:
• Meet delivery objectives through working with other team members within and linked to the department / project
• Resolve operational performance variations and problems and escalate unresolved issues to higher levels
• Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery
• Operational Implementation of Strategy:
• Keep up to date with operational changes implemented in response to important external influences
• Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities
• Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement
• Operational Leadership:
• Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives
• Engage in development, coaching and mentoring
• Support transformation through valuing diversity
• Behave in alignment with the Afrocentric values
• Stakeholder Management:
• Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved
• Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in