Chief Director: Programme 2.1 REF NO: CD/PR2.1/2025/04-1P needed at The Government Pensions Administration Agency

REQUIREMENTS :

• An appropriate three (3) year (B Degree /B Tech) tertiary qualification at NQF level 7 preferably in Finance / Business Management or relevant field. A Post graduate degree, i.e Master’s degree, MBL/MBA will be an added advantage.
• At least 6-10 years’ operational management experience of which five (5) years must be at a Senior Management level. Proven track record as Programme Head/Business Head.
• Experience gained in the Financial Services industry especially Employees Benefits, Pension Fund and Retirement Benefits Administration will be distinct advantage. Knowledge of Benefit Administration.
• Knowledge of Relevant Legislative requirements and GPAA policies and procedures. Industry knowledge. Knowledge of Pension Fund Regulations and Rules. Knowledge of Customer Relationship Management (Channel Management). Knowledge of Financial management including budgeting and forecasting. Knowledge of relevant systems.

DUTIES :

• The successful incumbent will be responsible for a wide variety of tasks which include but not limited to the following: Drive the implementation of Division strategy: Develop, implement and monitor achievement of an effective short, medium and long term Operational, CRM, IT Strategy. Develop, deliver and monitor achievement of the Business plans and budget for Programme 2.1 Operations, Finance, Legal, Risk and Audit findings.
• Ensure the development, implementation and maintenance of Division policies, procedures, and processes, in accordance with best practice. Develop an effective medium term expenditure framework (MTEF) and medium-term strategy framework (MTSF) operating strategy for the division. Contribute to the annual strategic plan. Analyze division trends and prepare management reports.
• Track new developments in practices to improve the effectiveness and efficiency of the division. Develop management effectiveness and leadership strategy. Engage in strategic relationships with relevant stakeholders to serve the interest of the organization. Assess the provision of Division support and advice to line managers to ensure that line managers are fully equipped to deal with risk-related matters. Drive a culture of compliance with GPAA line managers and staff to ensure greater awareness of Division policies and procedures.
• Monitor compliance with relevant legislation throughout all Division functions. Ensure the provision of accurate and current advice regarding Division functions to all stakeholders. Ensure analysis of service delivery gaps and challenges, define service delivery operational measures and targets, and implement remedial action strategies. Ensure quality of service provided to internal and external customers / clients / stakeholders. Represent the Division at all relevant committees and forums.
• Proactively ensure the identification and mitigation of Risks. Initiate and sponsor projects in the Division and support organization wide projects through communication initiatives. Drive the provision of Special Pensions services as defined by National Treasury: Manage the provisioning of Research and Political Verification. Manage provisioning of Appeals services. Manage the provisioning of Adjudication services. Manage the provisioning of Secondary benefits and Payment services. Manage the provisioning of client care and records management.
• Drive and facilitate the payment and processing of Medical, IOD and Military Pensions Benefits: Manage the implementation of post-retirement medical subsidies as per the resolutions of the Public Service Co-ordinating Bargaining Council. Ensure implementation of increases. Develop payment solutions with Departments and Medical Aid Schemes.
• Manage medical aid stakeholders and developments in the industry. Manage the administration of IOD benefits in line with the provisions of the Compensation for Occupational Injuries and Diseases Act. Implement IOD increases as published by the Minister of Labour. Liaise with National and Provincial Departments on IOD claims and ensure all processes and procedures are met.
• Manage new IOD benefits as required by the COIDA amendments. Manage the administration of Military Pensions as required by the Military Pensions Act 1976. Manage the payment of Medical Accounts and Treatment requirements. Liaise with stakeholders i.e pharmacies, doctors, hospitals, specialists, both local and international. Manage the provisioning of adjudication and assessment of medical claims.
• Drive and coordinate the provision of financial services for non-contributory benefits: Manage the financial revenue, expenditure and accounting services of P2.1 finances. Manage general ledger transactions. Manage the provisioning of financial reporting services. Manage the Audit processes and Fund liabilities.
• Drive and co-ordinate the administration of the Associated Institutional Pension Fund and the Temporary Employee Pension Fund in terms of their Acts: Ensure the SLA between GPAA and National Treasury is developed, managed and implemented. Ensure the funds increases are submitted to the Minister of Finance for approval. Ensure resource requirements are budgeted for.
• Manage all the resources in the Division: Ensure the development and management of staff within the Division. Implement and maintain a relevant management approach to support effective business results within the Division. Develop and sustain a culture of high performance, professionalism and integrity to support overall quality of service delivery.
• Ensure control of budgeting and expenditure process in line with strategic objectives and relevant legislation. Ensure the effective utilization of all other resources (including IS, Assets, Infrastructure, etc) within the Division.