Key Performance Areas: (not totally inclusive): 

• Registering and processing of CIT claims on ICBM. 
• Receipt of CIT investigation dockets. 
• Constant communication with branches to address any claim queries or problems that the branches may need assistance with. 
• Processing, capturing, and updating the CIT claims on the ICBM system 
• Closing of the CIT claim files on ICBM. 
• Filing of all documents in the CIT claim files. 
• Forward correspondence to Branches requesting outstanding documents and information. 
• Distribution of weekly CIT claims report. 
• Assisting Management with duties as requested 
• Assisting and resolving of client and Branch queries relating to the Department 
• General office duties 

Minimum Requirements: 

• Minimum Matric Certificate and /or relevant post Matric qualifications. 
• Claims and insurance experience would be an advantage. 
• Proficiency in MS Word/Excel/PowerPoint is essential. 
• Accuracy and high methodical working methods are required. 
• Ability to liaise professionally with personnel at all levels. 
• Ability to work without supervision, under pressure and meet deadlines. 
• Previous experience in the security environment would be an advantage 

Other Personality Attributes: 

• Strong interpersonal and communication skills with diplomacy and tact and ability to interact effectively at all levels 
• Should be able to work independently, proactively and use initiative 
• Ability to work under pressure and meet deadlines 
• Accuracy and high methodical working methods are required 
• Ability to maintain confidentiality and handle office matters with utmost professionalism  
• Computer literacy – Excel, Word, Outlook. 
• Own transport essential. 
• Presentable