Job Responsibilities

• Import new claims the system portals, and/or manually upload
• Conduct AskCue PI and Cache checks on all appropriate claims
• Allocation of new claim files to claims handlers in accordance with guidelines.
• Allocating Vulnerable Road User (VRU) claims to nominated claims handlers.
• Filter MI received from claims insight team suitable for use in Rolling Reviews and distribute accordingly.
• Make payments to TPIs who are party to the subrogation agreement via the verify portal.
• Make payments on any bordereaux/ bulk payment arrangements to suppliers.
• Conduct initial enquires on TPI Direct Claimants (including phone call /initial letter)
• Identify and communicate urgent tasks to team leaders and PI handlers.
• Request and subsequently manage CRU certificates and notify DWP upon settlement/closure.
• Manage through to settlement – Tariff only whiplash claims with or without associated losses; to include running medical assessment through COA or valuing against defined matrix.
• Provide ad hoc support to PI claims handlers and team leaders.
• To adhere to and consider all regulatory requirements at all times, including consumer duty DPA and AML
• To be compliant with health and safety policies at all times.
• To ensure compliance with company and other relevant standards/regulations at all times.

Job Requirements

• Minimum of Grade 12/Matric qualification of equivalent NQF level 4 qualifcation
• Experience of working in an administrative role
• Previous experience in the motor insurance industry
• Experience of working in a insurance claim’s environment preferred

Required Skills

• Excellent time management and organization skills with the ability to prioritize own work
• Good level of communication skills, both verbal and written
• Good Microsoft Office Skills (outlook, Word, Excel)