4 weeks ago
Job title : Claims Adviser
Job Location : KwaZulu-Natal, Durban
Deadline : November 11, 2024
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Job Responsibilities
- You will always make sure, that the customer’s interest comes first, whilst providing exceptional customer service.
- You’ll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish.
- It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner.
- You will be required to lodge claims, update details and make adjustments or cancellations.
Job Requirements
- National Senior Certificate (Grade 12)
- Clear Credit and Criminal record
- 1- 2 years’ experience in Insurance Claims (Local or International)
- Proven experience in the insurance space
- Proven track record of high performance
- Excellent command and use of English, both written and Verbal
- Attention to detail.
- Strong analytical and numeric skills
Required Skills
- Assisting customers with their insurance claims.
- Handling customer enquiries via email and telephonically.
- Proactively identify issues and problems before they arise.
- Assist with escalated calls and complaints in line with procedures.
- Providing world class customer service to international clients.
- Working with various parts of the business to resolve issues
Preferred Skills
- RE 5
- FAIS
Required Knowledge
- Computer literate
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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