Job Purpose

• To effectively process claims accurately and promptly.

Key Responsibilities

Claims Processing

• Receive claims documentation in a compliant and timely manner. Ensure compliance with established procedures and Company standards to maintain effective administration of the claims process. Administer all paperwork as per defined procedures. Maintain timely input to SAP and ensure accurate claim transaction records. Work in conjunction with the Claims Coordinator to action valid deals on the prepared pricing cover sheet and return to the Credit Supervisor. Process pricing claims and credits on a daily basis. Process all price claims on a monthly basis. Administer all paperwork relating to departments journals.

Information and Data Management

• Accurately and regularly capture data into the information system to enable access to reliable data and reporting for trend analysis and decision making.

Ad hoc Administration

• File and safeguard records within area of responsibility. Compile ad hoc spread sheets.

Effective Teamwork and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritizing, and self-development. Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution. Manage colleague’s expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

Key Relationships

Internal

• Functional teams
• Finance team
• Operational team

External

• None

Qualifications and Experience

• Matric
• Relevant SAP experience
• 1 years’ relevant experience in a credit/claim’s environment

Skills and Competencies
Behavior Standards

• Be brilliant at the basics
• Face the brutal facts
• Smash the silos
• Lead with integrity, respect and energy
• Be curious and challenge change
• Take accountability for results and people

Knowledge

• Claims principles and tools
• Claims business processes and practices
• Claims methodologies and principles
• SAP

Skills

• System skills (SAP)
• Literacy
• Numeracy
• Organizational awareness

Attributes

• Logical
• Compliance focused
• Attention to detail
• Deadline driven