Requirements

• Matric
• Computer Literacy(MS Word, Outlook and Excel)
• Comfortable with Insurance Systems
• Insurance qualification or studying towards
• 60 FAIS credits
• RE exams for representatives
• Minimum 5 years of experience
• Intensive knowledge of Commercial insurance products and claims (non-motor)

Duties & Responsibilities

• Provide a supervisory function over a defined area within the claims department which shall include among others:
• Supervise the defined team across multiple products
• Ensure that claims are promptly actioned
• Generate and use reports off the claims system to ensure effective portfolio management within the team
• Provide technical advice to the area where required
• Manage complaints and disputes from insured parties and other stakeholders
• Regular engagement with relevant personnel to identify and address performance and general efficiency issues
• Allocate new claims and first signatory on payments
• Attend weekly operational reporting to the manager
• Regular engagement with manager to identify and address performance and general efficiency issues within the team
• Continually review and measure team activities against targets
• Manage preferred list of service providers and monitor service levels
• Provide clients or brokers with the highest standard of service
• Timely responses to email and telephonic messages
• Accurate record keeping
• Proper time keeping and task prioritization and management
• Attending to a portfolio of claims which shall include functions among others:
• Handling or settling non-motor claims in accordance with applicable policies and standard operating procedures
• Handling and settling claims within stipulated time frames and as per SLA’s in place
• Entering into settlement negotiations with clients/Brokers on behalf of underwriters
• Negotiating with various claims assessors and other related service providers