Claims Consultant – Plattekloof, Western Cape – Permanent | PSG Konsult Ltd
Job Location : Western Cape,
Deadline : February 28, 2026
About the Role
The Claims Consultant manages high-RPM insurance data and ensures the technical 100% compliance of the claims settlement lifecycle. Utilizing Salesforce for client relationship management and Oracle for financial modeling, the consultant reduces operational risk through rigorous fraud detection. Their role is critical for leveraging data-driven insights to optimize claim processing times and ensuring the administrative integrity of the regional insurance portfolio.
Job description:
- The Claims Consultant will be responsible to provide administrative assistance and support for all commercial and personal lines claims.
Responsibilities:
- Liaising with Clients with regards to Claim requirements
- Checking of Cover vs Claim and checking Merits accordingly
- Register claims and appoint assessor
- Manage claims in terms of claims SLA
- Manage the salvage process (motor and non-motor)
- Continual feedback to clients via Telephone, Emails and WhatsApp’s as per client preference and work with a sense of urgency to always expedite closure
- Building of strong relations with colleagues and ensuring adherence to all processes
- Quotations on new policies
- Advising on amendments to existing policies
- Record keeping on the CRM system
Minimum Requirements:
- Grade 12 Certificate
- Completed NQF Level 4 Short-term insurance
- DOFA confirmation from FSCA
- Fluent in written and spoken English and one other official South African language
- 5 years claims experience dealing with both personal and commercial claims
- Computer Literate (MS Outlook, Excel, Word)
Competencies:
- Good people and communication skills.
- Negotiation Skills
- Empathetic
- High stress tolerance and resilience.
- Client service driven
- Highly analytical
- Strong Product knowledge
Deadline:5th January,2026
Career Growth & Education
A degree in Finance, Law, or Risk Management is the preferred foundation, alongside the mandatory RE5 certification and relevant insurance credits. Professionals can advance to Claims Manager or Regional Underwriting Lead roles by mastering digital risk assessment. Participating in specialized bootcamps in AI-driven finance and obtaining professional certifications through global platforms provides a pathway to senior roles in international insurance firms.
Salary & Financial Insight
Monthly salaries range from R22,000 to R42,000, reflecting the technical and regulatory demands of the insurance sector. Focused financial planning should include building a robust retirement strategy and maintaining comprehensive income protection insurance.
Interested and Qualified candidates should Click here to Apply Now
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