The position will include, but not limited to:

• Validating non-motor insurance related incidents and claims, meeting with clients, witnesses and SAPS officials, finalizing all reports and administration on claims, liaising with service providers and internal claims advisors, handling of admin and follow-ups concerning claims, resolving all queries and problems from service providers and clients.

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4 

Minimum Experience Required

• Minimum 3 years Non-Motor claims experience essential
• Minimum 5 years investigations experience
• Solid understanding of STI claims procedures: inclusive of claims, investigations and legal department processes.

Essential Requirements

• Grade 12/Standard 10/NQF 4
• Must be highly proficient in dealing with clients at all levels
• Organized
• Professionalism
• Self-disciplined
• Self-motivated
• Analytical 
• Desire to excel
• Good attendance record
• Problem solving skills and solution oriented 
• Flexibility
• Ability to multi-task and cope with pressure 
• Attention to detail
• Excellent administrative skills
• Good communication skills
• Able to work flexible hours
• Customer focus
• Active listening skills
• Results oriented         
• Teamwork
• Follow up – (must be able to establish procedures to monitor that which has been promised and delivered) 
• More than one language 
• SAPS Police Experience/Investigative background would be an advantage 

Knowledge and Skills

• Assessing and processing of claims
• Manage settlement of claims
• Reporting and Administration
• Basic Client engagements and consultations