Minimum Requirements    

• Education and Experience: Post-matric qualification in Insurance, Logistics, Information Systems or a related field and/or extensive experience in a similar data and process-driven role in the logistics, transport or freight industry.

Experience:

• At least 3 years of experience in a similar role, managing complex claims and associated risk processes.

Duties & Responsibilities    
Key Responsibilities:

• Claims Management: Process, review and manage insurance claims related to cargo, property, vehicles, and liability incidents. This includes several key areas:
• Investigation & Documentation: Gather relevant information, evaluate the specifics of each claim, and coordinate investigations to ensure accuracy and credibility.
• Stakeholder Coordination: Liaise with insurance providers, legal teams, brokers, and internal departments to facilitate quick claim resolution.
• Compliance & Reporting: Follow company policies, adhere to insurance agreements, and meet regulatory standards. Generate comprehensive reports and analyses on claims trends, losses, and recoveries.
• Process Improvement: Identify opportunities to enhance claims processes and drive efficiencies through process and system automation.
• Communication & Negotiation: Maintain clear and professional communication with all stakeholders, including negotiating settlements when necessary.

Key Competencies:

• Tech-Savvy: Proficient in using automated tools for claims processing and data analysis.
• Detail-Oriented: Skilled at scrutinizing claims data to ensure precise documentation.
• Strong Communicator: Possesses excellent written and verbal communication skills, effectively engaging with stakeholders at all levels.
• Problem Solver: Can evaluate claims scenarios and identify the most effective course of action.