Claims Specialist : Technical Trainer JHB (JG7) needed at Santam Insurance

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Job title : Claims Specialist : Technical Trainer JHB (JG7)

Job Location : Gauteng, Johannesburg

Deadline : March 07, 2025

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KEY RESPONSIBILITIES

  • Provide ongoing Technical and Operational training (technical, claims procedure for existing staff and new appointments) as required.
  • Ensure compliance to policies and procedures for training processes.
  • Provide on the job training/coaching where required.
  • Plan, deliver and evaluate training & development solutions to meet individual and business requirements.
  • Implement, deliver, and monitor the training and development plan so that agreed annual training plan objectives are met.
  • Monitor and evaluate training provision, against agreed standards and defined business measures, to ensure optimum use of training effort and resources.
  • Contribute to the development of the Centre’s training plan and support the identification of training needs and success measures, to ensure optimum use of training effort and resources.
  • Keep up to date with internal / external training and development initiatives.
  • Develop new training material as per the need from operations.
  • Point of Entry to address training and development needs per region.
  • Perform as consultant with identified role players internal and external (External subject matter expert, Assessors Manager, Team Managers, CRM’s, Personal and Commercial Lines) per region.
  • Establish an effective working relationship between first line Operational Management &Training.
  • Support function to Primary allocated Claims Specialist as subject matter expert.
  • Provide and communicate claims related information to operations regarding issues that have an impact on the settlement of claims.
  • Technical evaluations for new Motor Assessor appointments.

QUALIFICATIONS AND EXPERIENCE

  • Minimum requirement: N3 / Matric
  • Qualified Motor Body Repairer, Mechanic, or 7 years Panel beating experience
  • VDQ would be advantageous
  • Driver’s License
  • Computer Literate (Word, Excel, Power Point and Santam online)
  • 5 years previous experience in adjustment services (Motor Assessor)
  • Short Term Insurance Policy Knowledge
  • Investigative/ Analytical Experience

SKILLS

  • Excellent communication skills
  • Stakeholder engagement
  • Knowledge of repair process on vehicles
  • Presentation skills

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Engineering / Technical  jobs