Key Responsibilities

• Perform interactions with customers/stores through omnichannel platforms (Voice – email – chat) to resolve queries and technical problems related to the use of the application and the platform for credit evaluation and after-sales service, providing clear and fast responses in real time.
• Record, in a detailed and updated manner, the problems and solutions provided to the stores, to have a clear history that facilitates the monitoring and continuous improvement of the service.
• Identify and propose improvements in internal processes and sales and after-sales support. Implement changes to increase efficiency and quality of service.
• Maintain clear and constant communication with stores, to ensure that they are informed about updates and changes in procedures.
• Store satisfaction: Conduct surveys and collect feedback from stores on the service received.

Qualifications & Requirements

• Technical or university studies in related areas such as Business Administration, Communications or similar.
• Basic knowledge of Microsoft Office tools and Google Suite.
• Previous experience in customer service or support, preferably in the sales or financial sector, of at least 1 year.
• Effective communication skills, ability to work in a team and handle difficult situations under pressure.
• Agility in keyboarding, spelling and writing.
• Experience in customer relationship management software (CRM) preferably Zendesk, in financial services or technology is desirable.