Job title : Client Growth Manager
Job Location : Gauteng, Pretoria
Deadline : November 23, 2024
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Key Responsibilities
Sales and Business Development
- Identify and pursue new business opportunities through targeted outreach, industry networking, and lead generation.
- Conduct product demonstrations and sales pitches to highlight the SaaS platform’s value proposition.
- Develop and manage a sales pipeline to meet revenue targets.
- Achieve R30,000+ in monthly recurring revenue from new deals, with a sales cycle duration of under 50 days.
Account Management and Client Growth
- Conduct regular account reviews to identify upselling and cross-selling opportunities.
- Build strong relationships with key decision-makers within client organizations.
- Collaborate with product and marketing teams to introduce new features, ensuring platform value alignment.
- Achieve 20% quarterly growth on client book value and 8/10 NPS (Net Promoter Score).
Client Onboarding and Implementation Management
- Create customized onboarding plans, ensuring a smooth transition from sales to implementation.
- Coordinate with technical teams to ensure timely and accurate SaaS platform setup.
- Provide training and support during onboarding to maximize platform adoption.
- Ensure 95% of clients are onboarded within 30 days, with a 90% post-implementation satisfaction score.
Customer Success and Relationship Management
- Conduct regular check-ins and performance reviews with clients to gather feedback and address concerns.
- Coordinate issue resolution to maintain high levels of customer satisfaction.
- Develop strategies to increase platform engagement and feature usage by 25% per quarter.
Contract and Renewal Management
- Monitor contract renewal timelines and initiate discussions in advance.
- Negotiate contract terms to secure long-term commitments and mutual benefits.
- Achieve over 90% contract renewal rate with an average extension increase of 10%.
Minimum Education (Essential)
- Matric
Minimum Education (Desirable)
- Diploma or certificate in business or HR-related fields is beneficial.
Minimum Applicable Experience (Years)
- 3–5 years in sales, account management, or customer success roles within a B2B environment.
Required Skills and Experience
Essential:
- HR Tech industry knowledge
- CRM system proficiency
- Expertise in SaaS and enterprise account management
- Presentation skills
Desirable:
- Familiarity with Google Suite, MS Suite, ZOHO, and LinkedIn
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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