Job responsibilities

• Manage the teams’ as the SA WKO Client Office team to prioritise active requests, provide status updates and responsibility for business forward planning
• Build and develop strong partnerships, identify challenges and eliminate roadblocks with all internal partners 
• Works with the Front Office teams, directs clients as required in aim  to obtain all necessary supporting evidence to fulfil KYC due diligence
• Ensures all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
• Coordinates case prioritization, capacity planning, and assignment with our Global Maker teams and Quality Control
• Stays up to date of any changes to processes and procedures, regulatory change and ensures impacts are communicated to our business partners 
• Leads peers engaged on the same portfolio

Required qualifications, capabilities, and skills

• Working knowledge of KYC/Compliance/AML standards
• Sound understanding of the Financial Industry
• Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies) 
• Strong written and oral communication skills with experience of conflict resolution
• Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team target