Requirements

• Matric or equivalent qualification. 
• 2 Years’ administration experience in a Financial Services or Insurance Administration environment.
• Client service experience.
• Employee benefits experience will be an advantage.
• Disability claims administration experience will be an advantage.
• Intermediate Excel will be an advantage, i.e. VLOOKUPs

Duties & Responsibilities

Claims:

• Accurate calculation and payment of Spouses & Children Benefit, Special Benefit for Children and specifically the Children’s Education Benefit (CEB).
• Assist with calculation and payment of Monthly Income, Lump Sum Disability and Critical Illness Benefits in line with Policy and Legislative conditions.

Member record maintenance:

• Timely processing of certificate of existence, proof of education and annual recurring payments i.e. suspension, reinstatement and termination of benefits.
• Capture data accurately on relevant systems according to Service Level Agreements

Client Servicing:

• Ability to address queries and resolve complaints raised by clients expeditiously, in both spoken (telephonically and face-face) as well as written communication (email).
• Dealing with client requests in a competent, efficient and professional manner.
• Adherence to organizational and team best practice, processes and legislative requirements.
• Maintaining a professional, consistent service delivery to ensure client retention and satisfaction.
• Support the Administration Manager to enable efficient and effective client service.
• Taking ownership of assigned workflow and ensure they are processed and resolved timeously and effectively.
• Identify and report process and system failures and enhancements to improve client experience.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.