What the day will look like

• Responsible for being the primary point of contact for clients.
• Contributes to and provides input into the entire client lifecycle, including renewals, endorsements and/or cancellations.
• Works with Client Manager/ Business Unit Head or Strategic Account Manager to ensure high quality, efficient and compliant delivery of all client servicing administrative/transactional activities.
• Provides clients with renewal notices and reminders.
• Prepares renewal instruction forms, quotes, closing instructions and proposal forms for clients and/or insurers.
• Communicates with insurers on any discounts, following requests from clients.
• Manages and facilitates the cancellation process and creates the necessary documentation.
• Fulfills the primary point of contact for clients by providing services and resolving queries.
• Assists in the day to day running of clients’ risk and insurance programmes, producing and checking documentation where required.
• Liaises with the outsource supplier to pass on appropriate work and ensure standards are met (where outsource partner exists).
• Contributes to all client planning meetings and attends and contributes to internal and external client meetings
• Responsible for credit control.

How this opportunity is different

• This is an excellent development opportunity for a polished, proactive and credible insurance professional to enhance their client-management and technical capabilities in a diverse and challenging role. Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.
• Here at Aon, you’re always more than just a job title. We encourage and support you to expand your knowledge and grow alongside some of the best people in the business – in South Africa and throughout our connected global networks.

Skills and experience that will lead to success

Qualifications.

• A minimum of Grade 12 or equivalent
• A Bachelor’s degree is preferable
• Must be registered as a representative with the FSB in terms of the FAIS Act
• Must be registered as a licentiate with the IISA

Knowledge.

• Excellent knowledge of policy wordings.
• A comprehensive knowledge of the South African and international short-term insurance markets will be advantageous.
• An in-depth strategic knowledge of industry and business strategies and company goals will be advantageous.
• Computer literacy with advanced know-how in MS Word and Excel.

Skills and Attributes.

• Advanced analytical, technical and problem-solving skills and abilities.
• Ability to communicate effectively
• Good interpersonal and organizational skills.
• Ability to work effectively in and with teams.

Experience.

• Have a minimum of 2 – 5 years’ experience in a similar or related role
• Must have proven experience in dealing with Multinational clients