Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests.  Apply appropriate sales processes within unit to achieve sales targets.  Converting leads to sales by opening active accounts to achieve annual targets.
• Hello Future Client Service Consultant (Forex payments) – 12 Months Fixed Term Contract
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• Please note that this is a 12 Months’ Fixed Term Contract role.

Role Purpose:

• Guided by the FRG Promises, is responsible for maintaining a high standard of client service in Foreign Exchange Product House.

Are you someone who can:

• Act as the first point of contact for clients seeking assistance with queries relating to Forex payments (inward and outward)
• Deliver exceptional service that exceeds the clients’ expectations through proactive, innovative and appropriate solutions
• Provide troubleshooting and technical assistance to clients
• Build sustainable relationships and trust with clients’ accounts through open and professional interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Take the extra mile to engage clients

You will be an ideal candidate if you:

• Have a minimum of Grade 12 or relevant tertiary qualification
• Have a minimum of 1 – 2 years’ experience in dealing with high level client queries relating to Forex payments in a Client Care/ Call Centre environment
• Have Financial Services/Banking industry experience (preferred)
• Have an understanding of processing Forex payments (inward and outward)

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• A team player
• Able to work under pressure
• A people’s person
• Great communicator (written and verbal)
• Attentive to detail
• Client-centric