Job Description

• Provide superior customer services and support to all Client Onboarding clients as well as Relationship executives, transactional bankers in respect of rendering a consultative support role to their portfolio of clients.
• Efficiently deliver and ensure continuation of service by applying specialist knowledge for problem solving and advice for prevention and continuous improvement to ensure existing process, methods and systems integrity
• Take a practical step-by-step approach to problem solving and improvement through the application of specialist knowledge and team activity.
• Keep abreast of changes in transaction environment
• Accumulate and analyse information for purposes of problem solving, advice and continuous improvement to ensure existing process, methods and systems integrity and record and compile accurate information for reporting on a monthly/quarterly basis.
• Document experience gained and lesson learnt and drives formal knowledge sharing within the team to ensure complete alignment.
• Remain alert and report real or potential risks identified from customer queries and assist with system testing.
• Be familiar with all risk management and compliance processes and procedures relating to Client Onboarding.
• Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements

Education And Experience Required

• NQF Level 5 : Grade 12
• Minimum 3 years General Banking experience
• Minimum 2 years in a Customer Services role

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)