What you can expect from your first year at IDM:

• Communication with clients you are helping on an ongoing basis (no face-to-face Client Service/Sales).
• Exposure to the biggest Financial Service Providers, including the big 5 banks
• Acquisition of expert knowledge of the National Consumer Act and Consumer rights.
• Opportunity to gain additional recognized qualifications and further study in the Financial Industry
• Operating from a professional office environment, equipped with everything you need for success
• Connection and networking with young, dynamic, and innovative co-workers.
• Possibility for amazing rewards and recognition
• Company benefits – Medical Aid, Retirement Annuity, Bursaries like a half day off on your birthday, subsidised lunches, and more.

Key Responsibilities:

• Resolving client queries dealing with:
• Debt counselling;
• Additional financial services/products;
• The National Credit Act;
• Short/non-payment queries;
• Payment and debit order queries;
• Balances;
• Credit reports.
• Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products
• Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times;
• Educating and referring clients to the Company self-service client portal;

Key Requirements

• 1 year Client Service Experience
• Diploma/Degree in Financial Services Industry advantageous
• Excellent Communications skills verbal and written
• Excellent Problem solving skills
• Criminal Clear