Client Service Officer: Employer Services (X50 Posts) needed at The Department of Employment and Labour

REQUIREMENTS : 

• Grade  12/  Senior  Certificate. 
• No  experience  required. 

Knowledge:

• Unemployment Insurance Act and Regulations, Unemployment Insurance Contributions Act, Public Financial Management Act (PFMA), Protection of Personal Information Act (POPIA), Department of Labour and UIF Policies and Procedures, Treasury Regulations, UIF’s Vision, Mission and Values, Departmental Policies, Procedures and Guidelines, Batho Pele Principles.
• Skills: Interpersonal, Telephone etiquette, Interviewing, Computer Literacy, Communication (verbal and written), Listening, Interpretation (ability to interpret UI Act and Contribution Act), Conflict Management, Time Management, Customer Relations, Analytical and On job training (operational systems).

DUTIES:  

• Provide screening services, Process applications for UIF Benefits, Register payment continuation forms, Provide administrative functions.