Client Service Representative needed at GBS

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Job title : Client Service Representative

Job Location : Gauteng, Roodepoort

Deadline : February 16, 2025

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Key Responsibilities

Request For Service logging, management and resolution

  • Resolution of all mobile requests for service (order-to-activate and query-to-resolve) within client SLAs
  • Proactive tracking and management of Requests for service
  • Defined updates to clients as per standard operating procedures (SOP)
  • Quality assessment of service fulfilment tasks to ensure its right first time
  • Technical support for handset setup at client on-boarding
  • Surveying customers to establish customer satisfaction

Incident logging, management and resolution

  • Resolution of mobile incidents (order-to-activate and query-to-resolve) within client SLAs
  • Proactive tracking and management of incidents
  • Defined updates to clients as per standard operating procedures
  • Quality assessment of service assurance tasks to ensure its right first time

Technical support

  • Incident handling relating to coverage complaints
  • Defined updates to clients as per standard operating procedures
  • Complaint and query handling within defined SLA/OLA TATs

Qualifications and Requirements:

  • Matric
  • Diploma advantageous
  • Proven experience in the mobile sector (voice and data)
  • 2-3 years of hands-on experience in service fulfillment and/or assurance roles
  • 2-3 years of experience in a client-facing role, delivering outstanding service
  • Strong background in client service, quality assessment, and/or technical support

Nice to Have:

  • ITIL Foundation Certification (preferred)

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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