Client Service Representative needed at GBS
Job title : Client Service Representative
Job Location : Gauteng, Roodepoort
Deadline : February 16, 2025
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Key Responsibilities
Request For Service logging, management and resolution
- Resolution of all mobile requests for service (order-to-activate and query-to-resolve) within client SLAs
- Proactive tracking and management of Requests for service
- Defined updates to clients as per standard operating procedures (SOP)
- Quality assessment of service fulfilment tasks to ensure its right first time
- Technical support for handset setup at client on-boarding
- Surveying customers to establish customer satisfaction
Incident logging, management and resolution
- Resolution of mobile incidents (order-to-activate and query-to-resolve) within client SLAs
- Proactive tracking and management of incidents
- Defined updates to clients as per standard operating procedures
- Quality assessment of service assurance tasks to ensure its right first time
Technical support
- Incident handling relating to coverage complaints
- Defined updates to clients as per standard operating procedures
- Complaint and query handling within defined SLA/OLA TATs
Qualifications and Requirements:
- Matric
- Diploma advantageous
- Proven experience in the mobile sector (voice and data)
- 2-3 years of hands-on experience in service fulfillment and/or assurance roles
- 2-3 years of experience in a client-facing role, delivering outstanding service
- Strong background in client service, quality assessment, and/or technical support
Nice to Have:
- ITIL Foundation Certification (preferred)
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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