Job title : Client Service Representative
Job Location : Gauteng, Johannesburg
Deadline : May 05, 2025
Quick Recommended Links
Duties and Responsibilities
- Logs and tracks all enquiries and complaints on the system (first line of support).
- Handle customer calls and provide accurate and satisfactory answers to queries and concerns the first time (First Call Resolution).
- Conducts preliminary investigations.
- Liaises with relevant stakeholders to resolve complaints.
- Provides customer services to all stakeholders via telephonic and other customer contact methods.
- Ensures service levels and performance is maintained in terms of the national MIBCO Mission, Vision and Statement.
Requirements
Qualifications
- Matric (Grade 12)
- Call Centre / Financial / Administration Certificate or equivalent advantageous
- Knowledge and experience of Funds processing.
- Above average verbal communication and listening skills
- Customer service orientated behavior towards callers, service providers,
- Intermediate computer skills
- Experience within a call centre environment will be advantageous.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Customer Service jobs
Apply for job
You may also be interested in these Jobs
Email Me Jobs Like These
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Showing 1–12 of 90 jobs
