Job title : Client Service Technical Specialist-1
Job Location : Gauteng, Johannesburg
Deadline : July 27, 2024
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Job Description
To focus on providing technical support and expertise to resolve client challenges and issues in engaging with the company.
To utilise specialist knowledge in resolving host-to-host connectivity issues, conducting regression testing in User Acceptance Testing (UAT) environments, and ensuring changes into production.
- Resolve host-to-host connectivity issues for clients using treasury and trade solutions, diagnosing technical problems and implementing solutions promptly.
- Interpret and resolve client file format for successful file processing.
- Conduct regression testing in the UAT environment to validate system changes, enhancements, and updates before deployment into production.
- Collaborate closely with internal technical teams to resolve for client technical incidents.
- Document client interactions, technical issues, and resolution steps in the CRM system, maintaining accurate and comprehensive records.
- Provide technical guidance and support to clients with equipping them with the necessary knowledge to address technical inquiries and issues.
- Stay updated on industry trends, emerging technologies, and best practices related to treasury and host-to-host connectivity.
- Assist with system upgrades, patches, and enhancements, coordinating with clients and internal stakeholders to minimise disruptions
- Participate in cross-functional projects and initiatives, aimed at enhancing client experience, improving system performance, and driving operational efficiency
- Adhere to established SLAs and escalation procedures, ensuring timely resolution of client technical issues and inquiries
- Resolving Technical queries as First Call Resolution (FCR
- Understanding different File Formats where clients process Payments and Collection
- Providing 24/7 support to all Host clients
- Understanding Swift related payments (MT101, MT10
- Understanding different statement formats (MT940, STMT3, MT950)
- Understanding the clients line of business and how it integrates into the different RMB platforms/systems
- Managing change request for new IP’s for QA and Production
- Be able to determine system errors vs user error
How to Apply for this Offer
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