Client Services Agent Job at MiWay Insurance Limited

What will you do?

• Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.

What will make you successful in this role?

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4  

Minimum Experience

• Minimum 12 months Call Centre and administrative experience 
• Minimum 12 months in the STI environment and client services experience
• RE5 will be an added advantage

Deliverables include, but will not be limited to

• Quality orientated and organized 
• Self-disciplined and Self-motivated 
• Analytical and desire to excel. 
• Active listening skills 
• Problem-solving skills and solution-oriented 
• Excellent administrative skills 
• Good communication skills (verbal and written) 
• Able to work flexible hours 
• Customer focused. 
• Results and Target driven 
• Teamwork and Professionalism 
• Flexibility 
• Ability to multi-task and cope with pressure 
• Excellent attendance record

Competencies Required

• Computer literacy 

Knowledge and Skills

• Customer Service
• Team Support
• Administration
• Quality, compliance and accreditation

Personal Attributes

• Communicates effectively – Contributing dependently
• Decision quality – Contributing dependently
• Action orientated – Contributing dependently
• Optimises work processes – Contributing dependently

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation – Contributing dependently
• Customer focus – Contributing dependently
• Collaborates – Contributing dependently
• Being resilient – Contributing dependently
• Drives results – Contributing dependently