Client Solutions Manager needed at TikTok

Team:

• The Client Solutions team mission is to establish and build scalable, long-term client relationships by solving direct clients’ and agencies’ challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok’s ad products and are humble and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.
• Success in this position requires a focus on client service, the ability to thrive in a fast paced work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities

• Manage and grow post-sale client relationships with advertisers of all sizes 
• Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution –
• Work with internal teams to guide inventory allocation 
• Monitor and analyze ad campaigns, and proactively take initiative to improve results 
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign 
• Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings 
• Share marketplace feedback and guide our advertising strategy 
• Support and work with sales team on pre-sale research and pitch 
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

Qualifications

Minimum Qualifications

• Experience in account management/client services roles in digital marketing 
• Experience managing performance advertisers with a deep understanding of their challenges 
• Ability to analyze data and identify insights to assess campaign performance 
• Proficient in English Preferred Qualifications: 
• Proactive attitude with excellent project management, organizational, and analytical skills 
• Ability to travel domestically and internationally as needed 
• Agency experience is a big plus