Client Support Specialist needed at Liquid Thought

• A leading payment aggregator and provider of Secure Payment Solutions is looking for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment. As a key entry point for networks and billers, the role will provide support across various business development and sales functions. 
• This role requires quick turn around times and willingness to assist with various tasks impacting client relationships.

Responsibilities will include:

• Onboarding of our client’s billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance and KYC checks, and uploading of all supporting information).
• Identify correct onboarding process for billers and direct accordingly.
• Manage various portals and inboxes, ensuring compliance with specifications for applications.
• Escalate any issues to the Customer Relationship Manager where applicable.
• Updating of biller details on the Onboarding and Integrations workflow system.
• Perform compliance checks on billers requesting changes to their current profile.
• Forward relevant documentation to Accounts department for sign-off.
• Assist with preparing Tender files according to our client’s standard for Tenders.

Minimum Requirements:

• 3 – 5 years experience in a similar customer support role.
• Full understanding of the Microsoft suite, specifically Excel (including formulas and pivots).
• Experience in the Financial Services industry with focus on the payments industry is advantageous.
• Valid drivers license and reliable transport.
• Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.