Cloud Support Engineer (Windows), Support Engineering needed at Amazon Web Services

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Job title : Cloud Support Engineer (Windows), Support Engineering

Job Location : Western Cape, Cape Town

Deadline : July 13, 2024

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Job Description

  • Every day will bring new and exciting challenges on the job while you:
  • Learn and use groundbreaking technologies.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
  • Interact with leading engineers around the world.
  • Work directly with Amazon Web Services architects to help reproduce and resolve customer issues.
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Drive customer communication during critical events.
  • Drive projects that improve support-related processes and our customers’ technical support experience.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Work on critical, highly complex customer problems that may span multiple AWS services.

BASIC QUALIFICATIONS

  • Bachelor’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
  • The Windows role supports our services that focus on identity and access management, compliance and auditing, web applications and more.

BASIC EXPERIENCE/SKILLS To qualify for this role, you should have the following experience:

  • Knowledge/experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL).
  • Knowledge of Windows troubleshooting tools (WinDbg, Windows Sysinternals, perfmon, WPR/WPA).

PREFERRED QUALIFICATIONS

  • Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
  • Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
  • Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
  • Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).
  • Strong analysis and troubleshooting skills and experience.
  • Experience managing full application stacks from the OS up through custom applications.
  • Exposure to Virtualization (Hyper-V, VMware, Xen).
  • Good understanding of distributed computing environments.
  • Exposure to security concepts/best practices.
  • Knowledge of storage technologies.
  • Experience with Cloud services and Cloud deployments.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • This job has expired!

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