Your Duties and Responsibilities…

Delivering Excellent Member Service

Resolve member queries and requests

• Respond & action member queries and requests within 24 hours.
• Ensure database is maintained by updating changes of member details as requested.
• Process refunds and follow up to ensure they are actioned timeously.
• Action any relevant changes on DIY in accordance with the Framework of Authority.
• Capture cancellation / change of information requests daily and follow up to ensure actioned.
• Log relevant member notes

Capture manual access stats

• In the event of access downtime, ensure that all manual access stats are accurately captured onto the system within 36 hrs

Auditing

• Audit all pre-printed stationery to ensure payments were received
• Reconcile access card report to receipts to ensure payments were received
• Complete incident reports and highlight any discrepancies with the Club General Manager
• Perform daily, weekly & monthly audits to ensure compliance to audit requirements
• Respond and correct findings from audit reports

Banking

• Complete the banking process as per policy and procedures
• Log cash losses on Risk Management site
• Print and reconcile relevant banking reports and log calls where necessary to ensure that member’s accounts are corrected timeously
• Complete till float counts

Check and Process Contracts

• Check and process membership contracts
• Ensure that code changes, mini month end, month end requirements, commission schedules and breakdown reconciliations are performed
• Highlight any misrepresentation or contract discrepancies

Administer Payroll Processes in Club

• Capture employee documentation (take on’s, transfers, terminations)
• Check salary data received from HOD’s and ensure its submitted to NHO for payment
• Action salary deductions
• Check salary reports to ensure accuracy and correct remuneration of all staff
• Reconcile and update leave documentation

Administer Orders

• Place & receipt orders for pre-printed stationery, general stationery and uniforms

Petty Cash

• Manage & issue petty cash as per policy & procedures
• Perform weekly reconciliations and submit claims to NHO to ensure sufficient petty cash available at all times
• Log cash losses on Risk Management site

Monitor and Control Uniform Stock

• Reconcile uniform orders against deliveries
• Issue uniform and ensure deductions are actioned
• Maintain uniform reconciliation to accurately track all uniforms issued as well as keep record of remaining uniform allocations

Effective Communications

• Inform all departments of new admin policies and procedures
• Provide training on admin policies and procedures to all staff as required
• Ensure that tasks are carried out timeously and in accordance with Admin & Payroll timetables

Managing and Developing Departmental Staff

• Manage discipline and performance of staff

Training of department staff

• Develop growth plan for administration staff
• Arrange for training in line with growth & succession plan
• Maintain and update staff files of the Administration department