Club V Manager needed at Virgin Active South Africa

Your Purpose…

• To actively manage the budget and finances of Club-V Max
• To ensure accurate administration and reporting in the Club-V Max, using the Mntwana Box
• To achieve excellent monthly Assessment and Brand Standard scores, submitted on time each month – scores to be greater or equal to 85%.
• To achieve Health and Safety audit scores of 95% or more
• To maintain a quality product, deliver great classes and member service

Your Duties and Responsibilities…

• To ensure that children are kept entertained and active for the duration of their visit and are supervised at all times.
• To ensure the delivery of activities and camps are of a high standard and are well prepared.
• To ensure that participation stats are logged after each class and bookings are completed for holiday camps.
• To ensure that access stats are timeously loaded on LSR.
• To ensure that complaints are dealt with effectively and confident feedback is given within 24 hours.
• To be able to provide examples of planned activities and activity rosters.
• To effectively manage sales budgets and targets – equal to or greater than 100%.
• To ensure that sales administration is in place to avoid expiring contracts.
• To proactively sell Club-V Max to prospective members and get referrals.
• To ensure that all relevant member documentation is received and cards are issued with photographs taken.
• To manage human resources to ensure happy staff and great member service.
• To hire staff who fit in to the Club-V Max DNA.
• To hire staff who fit into the FTE and salary bandings.
• To have regular one on ones, weekly meetings and lead staff, enabling development and growth.

Our Minimum Requirements…

We can’t live without…

• A recognized Fitness Qualification
• A Clear Criminal Check
• Up to date First Aid Training
• Up to date in-house Club-V Training
• Up to date Active Play Training
• Fitness related training skills
• Presentation skills
• Group programming skills
• Ability to conduct group classes for children
• Child education application skills
• Able to work on Excel, Word and PowerPoint
• Able to communicate on e-mail
• People management skills
• Delegation skills
• Motivational skills and ability to manage outcomes
• Interviewing skills
• Coaching and feedback skills
• Knowledge of administration
• Basic Human Resources knowledge
• Industrial Relations management skills
• Basic customer service principles
• Financial interpretation skills
• Affinity for children
• Ability to entertain children
• Able to conduct physical games and activities with confidence
• Able to learn and implement new juniors programmes