Purpose of Job

• To provide end-to-end administrative support for injury-on-duty (IOD) claims, ill health case management, and medical incapacity processes, ensuring compliance with relevant legislation and company policies. This role facilitates accurate reporting, effective case coordination, and stakeholder engagement to support employee health and safety.

Key Accountabilities

Case Management and COID reporting

• Manage Compensation for Occupational Injuries and Diseases (COID) claims, ensuring accurate and timeous submission to the Compensation Fund and insurers.
• Coordinate the completion of employer, employee, and medical provider documents.
• Track claim progress, liaising with relevant authorities (e.g., Compensation Fund, insurers, medical practitioners) to ensure efficient resolution.
• Support the administration of cases, ensuring compliance with occupational health policies and legal reporting requirements.
• Maintain up-to-date records of IOD cases, including medical reports, progress updates, and return-to-work (RTW) status.
• Assist employees with COID-related queries, ensuring clarity on benefits, procedures, and claim statuses.
• Generate reports on IOD trends, claim outcomes, and associated costs for management review.
• Prepare and submit Illness Notification documents to notify the business of identified health risks.
• Track the progress of cases, liaising with occupational health practitioners.
• Assist in the implementation of reasonable workplace accommodations where applicable.
• Facilitate the return-to-work process for employees recovering from occupational injuries and illnesses.
• Coordinate Rehabilitation and Functional Assessment (RFA) referrals to assess employees’ fitness for duty.
• Maintain close communication with stakeholders (HR, medical professionals, and line management) to ensure smooth reintegration into the workplace.

Reporting & Compliance

• Ensure all injury and illness cases are documented in accordance with internal policies and legal requirements.
• Generate and distribute regular reports on IOD cases, ill health trends, and rehabilitation outcomes.
• Maintain confidential employee health records with strict adherence to data protection regulations.
• Assist in audits and compliance checks related to occupational health case management.

Stakeholder Engagement

• Act as a liaison between employees, medical service providers, insurance companies, HR, and regulatory bodies.
• Provide guidance to employees and managers on IOD and ill health processes, ensuring understanding of rights and obligations.

Required Skills & Competencies

• Strong knowledge of COID Act (No. 130 of 1993), Occupational Health & Safety Act, and employment-related health legislation.
• High attention to detail and ability to manage multiple cases simultaneously.
• Excellent communication and stakeholder engagement skills.
• Proficiency in case management software, Microsoft Office (Excel, Word, Outlook), and reporting tools.
• Strong problem-solving and decision-making abilities.
• Ability to handle confidential and sensitive information with professionalism.

Formal Education

• Grade 12
• Diploma or degree in Office Administration, Business Administration, Occupational Health, or a related field. (Wish)
• 3-5 Years experience in occupational health administration, COID claims processing, or case management.
• Previous experience in a medical facility, mining, or petrochemical industry will be advantageous.

Required Personal and Professional Skills

• TC_Integrate SHE into Business Plans and Procedures
• BC_Manages Complexity
• TC_SHE Risk Management
• BC_Plans and Aligns
• TC_Assurance Policy and Procedures
• TC_SHE Policies, Procedures and Standards
• BC_Decision Quality
• TC_Performance Improvement
• BC_Action Oriented
• BC_Ensures Accountability

Closing Date

7 April 2025