Collection Administrator Job at Engen

What You'll Have Done Before

Baseline

• NQF Level 5 (Certificate in Credit Management)
• 3 years Credit in a Commercial or Manufacturing credit environment 

Advantageous

• Credit Management Diploma  
• Credit experience in the Oil Industry 
• Ability to communicate in Afrikaans

What You'll Be Doing

DISPUTE MANAGEMENT 

• Transparent and clear query resolution and/or collection process, driving root cause analysis and set-up necessary corrective / counter measurements. Whilst ensuring effective communication to customer re status of resolution / action to be taken.  Manage process for escalating risks where appropriate and in a timely manner.  

COLLECTIONS MANAGEMENT

• Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.  
• Managing a transparent and clear collection process.   
• Maintain records of pro-active collections activities 

CUSTOMER RECONCILIATIONS

• Ensure that all customer statements are accurate and are reconciled, by conducting rigorous checks on all related documentations in line with processes and procedures. 

CASH APPLICATIONS

• Ensure that all payments are correctly allocated and in line with Customer Remittances where applicable

CREDIT MANAGEMENT

• Manage end-to-end process of Accounts Receivable Portfolio.  
• Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.  
• Managing a transparent and clear collection process, including risk management and mitigation of risk. 
• Operate within credit risk framework, policies and procedures.  Maintain records of internal controls 
• Foster sound working relations with internal and external customers 
• Reporting – Submitted as and when required on AR portfolio view of credit and collection activity, query status