Collections Advisors (UK) Job at Huntswood

Job Overview:

• Do you have a passion for helping customers when they need it most? Join a fast-growing, dynamic team where empathy meets excellence. This is your chance to make a real difference in people’s lives while building a rewarding career in financial services.
• We’re looking for experienced, compassionate advisors who can support customers during challenging times. Talking about debt isn’t easy—but with your understanding and clear communication, you’ll create an atmosphere of trust and deliver fair outcomes every time.
• If this sounds like you, this is your chance to shine!

Responsibilities:

• Be the first point of support for customers via phone, email, and letter
• Handle payment queries with empathy and professionalism
• Take full ownership of calls, resolving issues and delivering excellent service
• Assist vulnerable customers with tailored solutions
• Make outbound calls and emails to resolve missed payments
• Ensure compliance with financial regulations and company policies

The Ideal Candidate will:

This is a high impact role in a fast-growing business and hence the ideal candidate will have:

• Grade 12 or equivalent qualification
• 2+ years experience in Collections (preferably financial services/fintech)
• Strong communication and listening skills
• Ability to handle sensitive conversations with empathy
• Knowledge of FCA, PRA, Consumer Duty, and Treating Customers Fairly principles
• Proficiency in MS Word and Excel
• Organized, detail-oriented, and goal-driven

Required Skills:

• Excellent verbal and written communication
• Customer-centric mindset
• Confidence in decision-making under pressure
• Ability to work independently and as part of a team
• Passion for delivering first-class customer service