Job title : Collections Agent
Job Location : Gauteng, Johannesburg
Deadline : July 25, 2024
Quick Recommended Links
Purpose
- To process premium collection financial transactions accurately and timeously.. Reconciles and splits accounts to ensure correct allocations and conducts investigations into queries and troubleshoots problems.
Minimum Experience
Minimum Qualifications
- Further Education and Training Certificate (FETC) [NQF Level 04] in Finance Economics and Accounting
Additional Minimum Qualifications
Outputs
Process
- Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
- Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
- Reconcile accounts and checks for accuracy in line with procedural guidelines.
- Conducts daily system enrichments of all payments received into the stop order account.
- Investigates root cause of processes not working and implements new suggestions.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
Customer
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Contribute to the effective and efficient administration of operational costs within budget, identify areas of financial risk and escalate.
- Identifies payments received into Liberty’s stop order account for respective Companies. Follows up with the bank on unidentified payments to get more information to trace the payment to the payee.
- Confirms payment made by companies. Keeps records of communication and follow ups and conducts write-offs according to audit rules. Liaises with Finance and provides feedback on all outstanding amounts.
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Learning and Growth
- Contribute positively to own area-specific knowledge improvement.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Competencies
Liberty Values
Technical Competencies
- Financial Control (Basic)
- Calculations (Intermediate)
- Financial Administration (Basic)
- Financial Acumen (Basic)
Behavioural Competencies
- Organisation and Attention to Detail (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Communicating with Impact (Basic)
- Customer Orientation (Basic)
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Sales / Retail / Business Development jobs
Apply for job
Related Jobs
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Full Time Gauteng Sales / Retail / Business Development 5 - 10 years Bachelors
Full Time Gauteng, Johannesburg Sales / Retail / Business Development 7 years Masters
Full Time Gauteng, Johannesburg Sales / Retail / Business Development 5 years National Certificate
Full Time Gauteng, Johannesburg Sales / Retail / Business Development 3 years Matric
Full Time Gauteng, Johannesburg Sales / Retail / Business Development 3 years Matric
Full Time Gauteng, Johannesburg Sales / Retail / Business Development 5 - 10 years Matric
Full Time Gauteng, Johannesburg Sales / Retail / Business Development 3 years Matric