Job Description

• Do you thrive in dynamic environments where data-driven strategies meet customer-centric solutions? Join our Financial Services team at Mr Price Money as a Commercial Business Partner, specializing in retail credit. This is your opportunity to drive innovation and improve profitability in a fast-paced and collaborative environment.

Responsibilities

Business Partnering

• Collaborate with cross-functional teams, including Marketing, BI, and Operations, to develop and execute credit acquisition strategies that align with the business’ goals.
• Partner with the Commercial Manager to monitor and optimize new account acquisition efforts across multiple channels.
• Build relationships with external partners to enhance credit product offerings and distribution efficiency.
• Work closely with Finance to create customer profitability models, monitor financial performance, and support budgeting and forecasting processes.
• Engage with IT and BI teams to automate and enhance reporting mechanisms, ensuring timely and actionable insights.
• Collaborate with HR and Training teams to align training materials with credit product goals and operational needs.

New Account Acquisition Strategies

• Develop and refine omni-channel strategies for acquiring high-value credit customers while maintaining cost efficiency.
• Analyze customer acquisition trends and work with Marketing and Operations to ensure that efforts align with profitability goals.
• Evaluate partnerships and campaigns to ensure they drive measurable and sustainable growth in the credit portfolio.

Customer Profitability & Spend Stimulation

• Monitor and analyze customer behavior to identify opportunities for profitability improvement and customer lifetime value enhancement.
• Work closely with Marketing to design and implement spend stimulation initiatives tailored to customer segments.
• Leverage insights from BI and analytics teams to understand customer usage patterns and recommend targeted campaigns.
• Support the development of loyalty programs or incentives that encourage higher spend and retention.

Compliance and Risk Management

• Collaborate with Legal and Compliance teams to ensure credit offerings adhere to relevant regulations, including NCR requirements.
• Contribute to the creation and monitoring of operational and financial controls for credit products.
• Maintain up-to-date knowledge of regulatory changes within the credit landscape.

Project Leadership

• Drive projects focused on improving credit product performance and process efficiencies.
• Support the integration of new technologies and platforms, ensuring alignment with strategic objectives and compliance standards.
• Lead initiatives to enhance customer onboarding experiences and streamline credit approval processes.

Market Analysis and Insights

• Conduct market research to identify trends, opportunities, and risks in the retail credit space.
• Provide insights to the Commercial Manager and other stakeholders to guide decision-making and strategic planning.

Qualifications

Skills & Requirements

• Educational Background: Bachelor’s degree in finance or a related field. CA(SA), CIMA, CFA or equivalent qualification is advantageous.
• Industry Experience: Minimum 3 years’ experience in financial services, with a focus on retail credit or banking. 
• Technical Proficiency: Advanced Microsoft Office skills (Excel, Word, PowerPoint). Experience with BI tools and financial modeling.

Core Competencies:

• Strong commercial acumen and analytical capabilities.
• Excellent communication and interpersonal skills.
• Proven ability to manage projects and deliver results in a fast-paced environment.
• Strong problem-solving skills and a proactive mindset.
• Regulatory Knowledge: Familiarity with NCR regulations and other relevant compliance standards.
• Customer-Centric Focus: Ability to understand customer behavior and develop strategies that improve profitability and engagement.